When most people think about what makes a great leader, they think about extroverted qualities like charisma, assertiveness and an outgoing nature. However, introverted leaders bring unique strengths that can benefit an organization.
As a more quiet and introverted leader myself, I’ve experienced firsthand the unique advantages that this leadership style can offer.
Active listening and building trust
One of the core strengths of introverted leaders is their ability to listen actively. Being a good listener is an invaluable skill when you're in charge of others. Introverted leaders are more likely to create an open environment where team members feel comfortable sharing their ideas, thoughts and concerns.
This open ear fosters trust and builds strong relationships within the team.
A study by researchers at the University of Iceland found that supervisors who are skilled in active-empathetic listening positively affect their employees’ accomplishments, enthusiasm, involvement at work, and emotional energy.
Thoughtful decision-making
Introverted leaders often excel in decision-making because they take the time to think carefully about their choices. This reflective approach allows them to consider multiple perspectives and potential outcomes before making a decision.
According to Susan Cain, author of the book Quiet: The Power of Introverts in a World That Can’t Stop Talking, introverts often process information more carefully than extroverts, and that extra scrutiny can help them arrive at better solutions. This methodical approach can benefit both the leader and the team.
Maintaining calm in stressful situations
Stress is an inevitable part of any role. Whether dealing with demanding clients, looming deadlines, or projects at risk of going over budget, leaders need to know how to remain calm.
Introverted leaders can be a calming presence, helping to diffuse heightened emotions and bringing a balanced perspective to stressful situations. This calm demeanor can lead to more effective problem-solving and a more harmonious workplace.
Building deep relationships and trust
Having worked at Boomer Consulting Inc. for several years, I’ve developed a high level of trust with other team members. This trust didn’t happen by accident—we built it through deep relationships, where I know each team member's unique capabilities on both personal and professional levels.
This understanding enables me to leverage their strengths effectively and foster a collaborative environment. Building such relationships takes time and genuine interest, qualities often found in introverted leaders.
Encouraging autonomy and ownership
Another benefit of introverted leadership is the tendency to avoid micromanagement. Introverted leaders typically like to work autonomously, take ownership of their tasks, and trust their team members to do the same.
This hands-off approach can lead to higher job satisfaction and empowerment among employees. According to a study published in the Journal of Applied Psychology, employees who feel trusted and empowered by their leaders are more likely to perform at higher levels.
Leading by example for other introverts
Introverted leaders also serve as role models for other introverted individuals within the firm.
By demonstrating that it is possible to lead effectively without being the most outspoken person in the room, they inspire others to step into leadership roles. This can help create a more inclusive and diverse leadership team, bringing a range of perspectives and strengths to the firm.
My path to leadership
I didn’t earn a leadership role at BCI because I was loud or aggressive in pursuing authority. Instead, I consistently showed a willingness to take on more responsibility. Whether it was handling task-oriented projects, contributing to strategic discussions or leading initiatives, I demonstrated my readiness for leadership.
Despite my introverted nature, I understood the importance of speaking up and contributing beyond my immediate responsibilities. For example, although I’m not part of the marketing department, I frequently offer insights into member engagement and marketing strategies based on my close work with our members. This willingness to speak up, even outside my role or department, reflects a mindset shift necessary for introverted leaders—it’s important to contribute, no matter your official title or department.
Introverted leaders bring unique strengths to the workplace, from active listening and thoughtful decision-making to maintaining calm under pressure and building deep relationships. These qualities enhance team performance and satisfaction and foster a more inclusive and diverse leadership group.
Whether you’re an extroverted leader in your firm or an introverted team member who hopes to step into a leadership role someday, I hope you’ll recognize that effective leadership isn’t confined to extroverted traits—it’s about leveraging one's strengths to inspire and lead others.
When you do that, you can unlock new potential and drive your team toward greater success.
Could you benefit from a peer network of other advisory service leaders?
The Boomer CAAS Circle is a peer group of advisory service leaders from top accounting firms who benefit from sharing knowledge, best practices and lessons learned. Apply now to get plugged into the Circle and start transforming your firm.
As Member Experience Strategist for Boomer Consulting, Inc., Erin plans, organizes, secures and manages resources for the firm’s many service and program areas, including providing assistance and constant communication with clients and sponsors and serving as an even liaison. Her primary duties include overseeing and managing the specifics of all Boomer Consulting, Inc. communities, such as the Boomer Technology Circles, CIO Circle, Managing Partner Circle, Business Transformation Circle and Operations Circle.
Comments